Assistant Manager - Customer Engagement

Axis Max Life Insurance

Posted: 2 months ago
Openings: 10
Applicants: 0

Job Description

Role & responsibilities

New Business Processing
• Banking of Initial & Renewal Premium
• Managing Petty cash & vendor payments
Service to recruitment and service to sales
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life and Health Claims processing
• Handling compliance issues.
• Audit Rating

Preferred candidate profile

Graduate / Post-Graduate in any discipline.
• 2-3 years experience handling front end customer services
• Knowledge of service quality is required

Knowledge and skills required:
• Must be highly customer centric
• Excellent communication skills
• Good co-ordination skills
• Data management on Excel should be good