Assistant Manager - Customer Engagement (Agency)
Axis Max Life Insurance
- Posted: 1 month ago
- Openings: 10
- Applicants: 0
Job Description
Job Summary
Job Title Assitant Manager- Customer Engagement (Agency)
Location Mumbai - GO2
Department Operations
Function Operations - Agency
Reporting to Manager
Band 5A
Key Responsibilities
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests, Freelook and Miselling request
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
- Service to Sales and Service to Recruitment
- Managing office administration assets and upkeep of the same
- Persistency calling
Measure of Success
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
Qualifications
- Graduate / Post-Graduate in any discipline.
- 1- 2 years experience handling front end customer services
- Knowledge of service quality is required
Knowledge and Skills Required
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Front end
Data management
Office administration
Sales process
Customer engagement
Service quality
Financial services
Channel Distribution
Contact Details
Axis Max Life Insurance
+91 987654567
SERVICE.HELPDESK@AXISMAXLIFE.COM
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