Application Support Executive

Leading Client

Posted: 3 months ago
Openings: 10
Applicants: 0

Job Description

Job Responsibilities:

Provide technical support to customers via phone, email, and chat in a timely and

professional manner.

Troubleshoot and resolve basic hardware, software, and network-related issues.

Assist users with system setup, installation, configuration, and onboarding.

Support the installation and deployment of software applications and hardware solutions.

Conduct platform demonstrations to guide customers on effective system usage.

Document customer issues and resolutions accurately in internal systems.

Coordinate with internal technical and product teams to ensure quick resolution of

escalated cases.

Ensure high levels of customer satisfaction through clear communication and prompt

support.

Required Skills & Qualifications:

Diploma in Electronics & Communication (EC) or Computer Science (CS), or a Degree in IT, CS, EC, or Biomedical Engineering.

Basic knowledge of computer systems, operating systems, networking, and troubleshooting concepts.

Strong verbal and written communication skills in English and Hindi.

Ability to explain technical concepts in simple and clear language to customers.

Good problem-solving and analytical skills.

Willingness to work in rotational shifts.

04 year of experience in technical support or a similar role (Freshers can apply).

Preferred Qualifications:

Proficiency in Telugu or Tamil is an added advantage.

Exposure to healthcare technology or medical devices is a plus.

Basic understanding of remote support tools and ticketing systems.

More Info

Job Type: Full Time

Designation: o

Industry Type: Medical Transcription

Functional Area: Not Disclosed

Required Language: English

Required Gender: Not Disclosed

Education

Education Qualification: Any Graduate

Specialization: Not Disclosed

Required Skills

Application Support Client Operations b2b networking Troubleshooting Networks computer systems Operating systems Network Support

Contact Details

Contact Person: Leading Client

Mobile No: +91 987654567

Email: contact@leadclient.com

Experience2 years
Salary Above 10 LAKHS ANNUALLY
Location for Hiring Mumbai
Apply Now

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