Job Description

Role & responsibilities

Technical Operations:

• Manage all MEP (Mechanical, Electrical, Plumbing), HVAC, DG, UPS, fire alarm, BMS, and related systems.
  
• Ensure preventive and breakdown maintenance of all technical assets across the sites.
  
• Monitor and optimize energy and utilities consumption; recommend cost-effective solutions.
  
• Ensure 100% uptime of critical systems in compliance with SLAs.
  

Client Relationship Management:

• Act as the single point of contact for all client-related facility technical concerns.
  
• Conduct regular review meetings with clients to address feedback and implement improvements.
  
• Ensure tenant satisfaction through proactive communication and issue resolution.
  

Vendor Management:

• Coordinate and supervise third-party vendors, AMC partners, and OEM technicians.
  
• Ensure SLAs and KPIs are met by vendors and service providers.
  
• Validate and approve vendor invoices based on service completion and documentation.
  

Compliance & Safety:

• Ensure compliance with statutory requirements related to electrical safety, fire safety, water testing, DG emissions, etc.
  
• Conduct safety audits, fire drills, and risk assessments as per company policies.
  
• Ensure that safety protocols and SOPs are strictly followed by all site personnel.
  

Reporting & Documentation:

• Maintain daily/weekly/monthly reports on maintenance, consumption, incidents, and vendor performance.
  
• Prepare MIS reports and present data to the senior management as required.
  
• Maintain updated documentation of all equipment, warranties, AMC records, etc.

Preferred candidate profile

Key Skills & Competencies:

• Strong knowledge of building engineering systems (MEP, HVAC, Fire, Electrical).
  
• Excellent interpersonal and communication skills.
  
• Client-focused attitude with the ability to handle escalations professionally.
  
• Strong analytical and problem-solving capabilities.
  
• Proficient in MS Office, Excel, and facility management software (e.g., CMMS, CAFM).

More Info

Education