Job Description

Job Description- Respond to customer enquiries and requests received via Different channel to address and resolve issues. • Ability to empathize with customers and understand their needs. • Outcall customers to provide information, resolution or seek further information to resolve issues based on defined scenarios or client requirements. • Foster positive and lasting relationships with customers by delivering excellent customer service and support. • Investigate and resolve customer complaints or issues promptly and professionally. • Stay updated on product features, updates, and promotions to address inquiries effectively. • Coordinate with other departments to fulfil customer requests or address concerns. • Provide accurate and comprehensive information to customers, ensuring their queries are addressed satisfactorily. • Follow established procedures, guidelines, and scripts to maintain consistency in customer interactions. • Escalate complex issues to appropriate teams or supervisors when necessary. • Achieve best in class First Time-Resolution rates and resolution time for the customer. • Accurately document customer interactions and resolutions in the customer relationship management (CRM) system. • Gather customer feedback on product/service experiences, identifying areas for • improvement. • Convey customer insights to the relevant teams to contribute to product or service enhancement. • Ensure adherence to service level agreements (SLAs) and meet quality and productivity targets. • Handle multiple email threads simultaneously, prioritizing tasks effectively. Interview mode 1 round of Virtual interview between 9:00 AM-6:00 PM Shift: 24*7 Communication level : 50 + Versant Associates ( 6months to 3 yrs) 2.4-3 LPA -CCE Experience Call For more Info Milki Bisht -9151206474

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