Job Description

SUMMARY 1. Professional Appearance and Personality Impeccable grooming and professional attire to reflect the clinic’s luxury image. A friendly, warm, and welcoming demeanor. Strong interpersonal skills to build rapport with patients. 2. Communication Skills Proficiency in English and regional languages; additional language skills are a plus. Polite, clear, and confident communication over the phone and in person. 3. Administrative Skills Proficiency in handling clinic management software for appointments, billing, and records. Efficient scheduling and time management to prevent overlaps or delays. Experience in handling patient inquiries, complaints, and feedback professionally. 4. Hospitality Experience Prior experience in the hospitality industry or luxury service environments preferred. 5. Organizational Abilities Strong multitasking skills to manage check-ins, check-outs, and patient coordination seamlessly. Maintaining accurate records of appointments, follow-ups, and payments. Inventory tracking for front office supplies and patient materials. 6. Problem-Solving and Conflict Management Quick thinking and ability to handle last-minute changes or challenges with patients. Calm and professional demeanor in resolving patient concerns. 7. Marketing and Branding Awareness Knowledge of clinic promotions, services, and offerings to answer queries effectively. Ability to engage patients with the clinic’s branding, campaigns, and loyalty programs. 8. Technical Proficiency Competency in using office equipment like computers, printers, and card machines. Familiarity with MS Office is a must. 9. Confidentiality and Professional Ethics Maintaining patient confidentiality as per company policies. Professional attitude in dealing with sensitive patient information. 10. Customer-Centric Attitude Anticipating patient needs and ensuring their comfort at all times. Going the extra mile to ensure satisfaction, creating memorable experiences for them. Bonus Traits: A cheerful, energetic personality to keep the clinic environment positive. Training or certification in customer service, hospitality, or front office management.

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