Job Description

• We are looking for a highly skilled and experienced First Party Collection/International BPO Professional to join our team.
• The ideal candidate will have a strong background in first party collection and international BPO operations.

• Manage and oversee the first party collection process to ensure timely and efficient recovery of outstanding debts.
• Develop and implement effective strategies to improve collection rates and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and disputes related to debt recovery.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and industry standards in all collection activities.
• Provide training and guidance to junior team members on best practices in first party collection.

• Proven experience in first party collection or international BPO operations.
• Strong knowledge of collections processes, including debt recovery and payment collection.
• Excellent communication and interpersonal skills are required for effective interaction with customers and internal stakeholders.
• Ability to work in a fast-paced environment and meet targets and deadlines.
• Strong analytical and problem-solving skills to analyze data and identify trends and opportunities for improvement.
• Experience with CRM software and other relevant tools used in collections management.
• First party collections with a renowned bank in USA. Requirement - 80
• Rotational week offs (twice in a week)
• Transport provided for drop only and centralised pick up.
• Perks - unlimited incentives
• Batch date - Next Monday
• SSC/HSC with atleast 6 months of international BPO experience are eligible.
• Rounds of interviews -
• Hr round - Telephonic
• Ops round- Virtual on Microsoft teams.
• Versant - 67 to be given from the office
• FPC - Phase 1 voice has started hiring again
• No transport provided i.e candidates have to do self travel and they'll get allowance for the same.
• Shift - 7pm to 4am
• Week off - Sat and Sun fixed (one Saturday in a month)

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