Job Description

Key Responsibilities

1. IT Support & Helpdesk

• Act as the first point of contact for all IT-related issues (laptops, desktops, mobiles, printers, etc.)
• Provide end-user support and troubleshoot hardware/software issues
• Maintain a ticketing/log system for trac
• king and resolving IT requests

2. System & Hardware Management

• Install, configure, and maintain desktops, laptops, and peripherals
• Perform basic hardware repairs and coordinate with vendors for advanced issues
• Maintain IT asset inventory and warranty tracking

3. Network & Infrastructure Management

• Monitor and maintain LAN/WAN, Wi-Fi, and internet connectivity
• Troubleshoot network downtime and performance issues
• Manage structured cabling and network devices (routers, switches)

4. Server & Centralized Backup Management

• Ensure daily centralized backups for:
• ERP data
• Tally data (all locations)
• CRM and shared folders
• Email systems
• Monitor server health, uptime, and performance
• Maintain backup logs and implement recovery procedures

5. Security & Firewall Management

• Monitor firewall activity and identify potential cyber threats
• Update firewall firmware and enforce security policies
• Ensure antivirus (e.g., Seqrite) installation and regular updates
• Monitor misuse of IT resources and report incidents

6. Software & Systems Management

• Manage ERP, Tally, and CRM systems
• Handle domain, DNS, and website management
• Administer email platforms (Google Workspace / Microsoft 365)
• Maintain FTP systems and centralized attendance systems

7. IT Procurement & Vendor Management

• Identify and procure cost-effective IT hardware and software
• Coordinate with vendors for AMC, repairs, and support services
• Maintain IT purchase records and budget tracking

8. Compliance & Monitoring

• Enforce data security policies and password protocols
• Conduct periodic IT audits and system checks
• Monitor CCTV and surveillance systems

9 . Centralized System

Responsibility

Attendance System

Manage and monitor centralized attendance system

Backup System

Ensure centralized backup and data recovery

Antivirus (Seqrite)

Manage centralized antivirus deployment & updates

Technical Skills Required

• Hardware & network troubleshooting
• Firewall and IT security management
• Server and backup solutions
• ERP / Tally / CRM system handling
• Google Workspace / Microsoft 365 administration
• Basic knowledge of DNS, domain, and hosting

Soft Skills

• Strong problem-solving abilities
• Effective communication and coordination
• Ability to manage multi-location IT environments
• Vendor management and negotiation skills

Additional Requirements

• Willingness to travel between project sites
• Availability for emergency IT support
• Strong documentation and reporting discipline

Note : Handle cracked versions of Auto Card, SQL, Windows Server, Microsoft Office, backup software and attendance systems, etc., and how to crack them if required in the future.

Vendor Coordination & Support:

Coordinate with IT, ERP, 360, and all software and hardware vendors for quotations, procurement, support, and solution implementation. Ensure timely processing of vendor payments and maintain proper coordination for smooth operations and issue resolution.

More Info

Education