Team: Engineering / Customer Success

Experience: 4 8 Years

Location: Mumbai Andheri East

Introduction

$11 trillion of money flows every year between companies in India. It typically takes an average of 70 days for a business to get paid, and this number is increasing by ~5% every year. Formal funding options remain limited, covering less than 5% of the addressable market.

At CashFlo , we are building India s largest B2B Payments Platform , transforming how businesses pay and get paid. Our award-winning platform processes 20,000+ Crores of invoices every month , serving 300,000+ MSMEs and 1,200+ corporates , with 30+ lenders integrated into the ecosystem.

You will join a core team of ex-BCG, ISB, and IIM alumni, backed by Elevation Capital and General Catalyst , with deep lineage in financial services via our NBFC roots. We are a team of problem solvers building a technology-first company with a strong product mindset.

If you enjoy solving real customer problems, working across systems, and owning outcomes end-to-end we want to talk to you.

Role Description

We are looking for a Forward Deployment Engineer to lead customer onboarding, deployments, and production support for the CashFlo platform.

This role sits at the intersection of engineering, customer success, and product , and requires strong technical depth combined with excellent communication skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success.

This is not a traditional support role it s a high-ownership, hands-on techno-support and deployment engineering role.

• Own end-to-end deployment of the CashFlo platform for enterprise customers

• Configure integrations, workflows, and environment-specific setups

• Drive fast go-live and post-deployment stabilization
  
  

• Act as the primary technical point of contact for customers

• Understand customer business flows, data needs, and system constraints

• Translate requirements into clear technical inputs for Product and Engineering teams

• Handle L1/L2 production support for customer-reported issues

• Debug data, integration, performance, and infrastructure issues

• Act as a technical escalation point during critical incidents
  
  

• Understand and troubleshoot ETL pipelines and data workflows

• Support ingestion, transformation, validation, and reconciliation of data

• Work with APIs, databases, and file-based integrations
  
  

• Share real-world customer feedback, gaps, and edge cases with Product teams

• Create deployment guides, runbooks, and internal documentation

• 4 8 years of experience in customer-facing technical roles

• Strong understanding of ETL pipelines and data workflows

• Experience working with AWS, GCP, or Azure cloud environments

• Knowledge of cloud networking fundamentals

• Knowledge of Java - SprintBoot/Python, Postgres is a must.

• Familiarity with SQL , APIs, monitoring, and logging tools

• Strong troubleshooting and problem-solving skills

• Excellent written and verbal communication skills
  
  

• Experience with SaaS, FinTech, or enterprise platforms

• Prior roles in Solutions Engineering, Deployment Engineering, or Technical Support (L2/L3)

• Startup or high-growth environment experience

Required Skills