Job Description

Application -L2 Support Analyst 6-8 Ys Exp

Core / Must Have Skills

Net 6.0 and above, Duck Creek, IIS, SQL, Insurance knowledge, CI/CD pipeline, deployment process, GIT Hub, Azure Cloud

Key Responsibilities:

• AMS to support for Canada and Poland users.


• weekend support is for bi-monthly release deployments,


• Resolving incidents and requests based on standard operating procedures, Perform basic troubleshooting of application, Escalate to L3 where necessary
  Provide end user support, Application monitoring and maintenance,


• Conducting regular scheduled activities such as application releases and month end, Incident management, Ensure SOPs are created and maintained,


• Identify opportunities for service improvement,


• Running scheduled activities on a daily and monthly basis, Incident Request /Service Request Management
  Daily Application Checkout & Monitoring / Deployments on prod -1 and prod,


• Monthly Patching Post checkout (Follow daily App checkout),


• Housekeeping Cleanup activity (Disk space allert/Share folder Alert- Application folder), DR & Testing (Dry Run)
  Proactive License tracking/ Certificate Renewal, Incident Management Process /SOT/Informing App manager on the MI in detail
  Business Communication to stakeholders when required on Maintenance window,


• Raise RITM based on adhoc request (server build/DB creation),


• Adhoc Patching Co-ordinate with respective team to get the details & fix,


• Creating application documents / Datapack / Runbooks / KEDB for standard request,


• The Prod defect scope will be post warranty period.

Qualifications:

• Bachelor s degree in computer science, Information Technology, or a related field.


• 6-8 Years of Experience


• Proven troubleshooting skills with a focus on analysis and resolution of complex issues.


• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.


• A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Mandatory:

• 3 Days working in a week and 10 days in a month from Client Office

Shift

• 5:30 PM IST to 5:30 AM IST


• Weekend Yes during Patch activities


• Location : Gurgaon (Preferable) or Bangalore

More Info

Education