Job Description

Role & responsibilities

Preferred candidate profile

Scheduling & Chargeability:

• Scheduling of team members to projects
• Scheduling of projects, opportunities and internal tasks linked to the team
• Accountable for Utilization of Team members (billable vs non-billable)
• Work with the customer delivery lead to always improve team chargeability
• Responsible for demand and supply

Team & Knowledge Management

• Develop people through effectively supervising, coaching, and mentoring staff.
• Conduct performance reviews and contribute to performance feedback for staff
• Drive the employee performance cycle for team members
• Maintain a program to continually develop personal skills of all staff
• Grow and learn (with) the team.
• Improve quality on professional behavior & deliverables
• Team and employee Engagement & Fun (Events)
• Drive innovations and Knowledge Sharing (Gamification of Knowledge, Brownbag sessions)
• Stimulate positive working environment and build strong internal relationships within the firm and with other services across the organization
• Enable and encourage the team to adhere to the hybrid working culture
• Build new capabilities within the team by implementing learning strategies in collaboration with the India leadership

Recruiting & Onboarding:

• Contribute to people-related initiatives including recruiting, retaining and training.
• On- and offboarding of team members (Employer, Project or Role related)
• Manage the JML process for the employees

Objectives & KPIs

• Define, Manage and Control the Key Performance Indicators
• Realization of operational, financial and personal development goals within the team
• Governance on service quality delivered within the team that meets short and long term organizational and market goals.
• Perform an appropriate role in business development in terms of presales and practice development. for example, presales, internal engagement and / or knowledge management
• Meet all the KPI’s for this role
• Direct - Churn rate, Utilization and billability
• Indirect (Influence) - NPS (CSAT and ESAT)

Initiatives:

• Lead and own local initiatives –
• GenAI focus
• Develop Accelerators or re-usable assets
• Automation & innovation
• Capability building
• Knowledge & Learning initiatives
• Other initiatives as per the needs and goals of the company

We ask

• You have completed a bachelor’s or master’s degree
• You have at least 9to 16 years of overall experience working in a dynamic consulting organization
• Minimum 2 to 3 years of experience with managing team members as manager.
• Should have grown from a developer to a lead/ manager role
• Experience with implementing ServiceNow is a big plusWork experience in ITSM, ITOM, ITAM, CSDM, CMDB, HRSD, IRM, SecOps is an advantage.
• CIS Certification’s in ServiceNow will be a great asset
• Experience in managing workstreams or projects as well as pre-sales
• Experience with working with KPI’s, project finance and professional services
• Fluent in English.
• Proficient with MS office tools
• You like to make others successful and happy
• You are hands-on and prefers to have management activities in your job description
• You are highly analytical, emphatic and have excellent communication skills

More Info

Education