Job Description

SUMMARY Greetings, There is an Excellent opportunity For Exp candidates for Chat Process @Kolkata. Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services. Company Profile: MNC Captive Telecom Job Title: Customer Support Associate (Chat) Job Role: Handling customer queries / complaints / Chat & Email ChatWORK FROM OFFICE Experience: Candidate should have minimum 1yrs and above experience in BPO Salary: Upto 4.2 LPA (hike as per last drawn & Exp) Job Location: Kolkata, DLF2, Rajarhat Qualification: Under Graduate / Graduate / Post Graduate can Apply Requirements Candidate should have, 1.Good Communication skills. 2.Handling Chat/Email which involves working in different time zones. 3.Handling Chat/Email from Global clients and initiating the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both in verbal and written communication skills. 6.Knowledge of customer service principles and practices. 7.Basic technical knowledge. Qualification: Under Graduates / Graduates / Post Graduates Shift: 5 Days Working Rotational 24/7 Shift Week Off: 2 days rotational week off Benefits Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

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