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Manpowergroup Services India

Candidates may share the profiles at - nilofar@in.experis.com

Role & responsibilities -

Achieving Dealer / Field visits as per the plan -

Planning the monthly travel schedule for the assigned locations/dealerships
Meeting the FEs/ BDMs and checking for their adherence to Co's policies & processes
Check FEs awareness about various products and schemes of Co.
Meeting the Dealership supervisors and gathering information as per the audit checklist and obtaining their feedback
Customer visits as when required in case of fraud investigation, complaints etc.,
Submitting the field audit reports within the prescribed timelines
Maintaining highest ethical standards and integrity

Relationship with internal & external Stakeholders:

Maintain strong professional relationships with the Regional Business / Collection / Credit Teams
Develop relationships with dealer staff and provide them with awareness about Co. policies & processes.

Skills and Competencies:

4+ years of overall Branch Audit, Fraud investigation or Auto sales experience in Banks/NBFCs
Knowledge of Auto loan / retail lending business
Audit / Investigation skills • Interpersonal skills
Communication skills
Report Writing Skills
Negotiation and influencing skills
Analytical Thinking

KPIs -

• Traveling and visiting Dealerships as per the plan

• Ensuring implementation of BDM checklist

• Conducting field level checks and submitting reports on time

• Conducting fraud investigations as and when required

• Vendor visits as per Corporate office instructions