IVR Business Analyst
Zensar
- Posted On: 2025-10-10 20:41:58
- Openings: 10
- Applicants: 0
Job Description
- Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Automation testing using Cyara or similar tools
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Automation Testing
IVR
business analyst
Technical writing
System integration testing
Regression testing
Visio
Integration
Contact Details
Zensar
+91 987654567
info@zensar.com
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