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CIEL HR SERVICES

Key Accountabilities

Sales Operations

Engage with customers to provide information on TFSIN offerings and benefits by showcasing customized product options, low TAT and high service standards to achieve sales targets
Collect, maintain and dispatch all loan processing documents after conducting due diligence and system login/ account creation in order to meet pre- and post-disbursement requirements
Visit customer office/residence for collection of loan documents
Drive negotiation with Credit team, providing with alternate documents or explanation on behalf of customer, in case loan eligibility criteria is not met to ensure timely loan approval
Maintain strong relationship with dealership operational team so as to ensure higher market share of TFSIN
Collection of PDDs on time
Execute WIRR ,PF, NFA, CLI,TGA, TTW, FYI on monthly , weekly and daily basis
Submission of physical files within TAT

Customer Service

Provide loan disbursement documents (viz. document agreement kit, welcome letter, etc.) explaining repayment schedule, loan tenure, scheme benefits, flexibility options, etc. to customers thereby driving high levels of transparency with them
Being the first point of contact, support customer walk-ins by attending to their grievances or redirecting their requests to concerned internal department offering them a single-point-platform at TFSIN

Stakeholder Management

Engage with competitor as well as dealer sales / dealer Finance executives to capture market intelligence on products being offered by other lenders
Support Collections Teams for missed EMIs by following up with customers
Interact with CPA team (Operations) to ensure dealer payments have been done within TAT