Grievance Team Advisor
Digit Insurance
- Posted On: 2025-12-29 21:17:17
- Openings: 10
- Applicants: 0
Job Description
The Grievance Team Advisor will be responsible for handling and resolving customercomplaints in a timely, empathetic, and regulatory-compliant manner. This roleserves as a vital link between customers, internal departments, and regulatorybodies, ensuring fair outcomes and driving continuous service improvement.
KeyResponsibilities:
- Address customer grievances across multiple channels (phone, email, written correspondence) with professionalism and empathy
- Conduct thorough investigations by coordinating with internal teams (claims, underwriting, legal, etc.)
- Ensure grievances are logged, tracked, and resolved within regulatory timelines (e.g., IRDAI guidelines)
- Draft clear and customer-centric responses
- Analyse grievance trends and recommend process improvements
- Stay updated with insurance regulations and internal policies
- Maintain accurate documentation for audits and reporting
RequiredSkills & Qualifications:
- Strong communication and interpersonal skills
- Excellent problem-solving capabilities
- Sound knowledge of insurance products and regulatory frameworks.
- Proficiency in CRM platforms and MS Office
- Ability to remain composed and professional under pressure
PreferredExperience:
- 2-4 years of experience in customer service or grievance handling within the insurance industry (mandatory)
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Grievance Handling
Insurance
Regulatory Frameworks
Underwriting
Customer Service
CRM
Regulatory
Team
Contact Details
Digit Insurance
+91 987654567
mediarelations@godigit.com
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