Key Responsibilities
1. Store Operations Management
Oversee daily store functions to ensure seamless, efficient, and customer-centric operations.
Ensure compliance with company SOPs, retail protocols, and local regulatory requirements.
Manage in-store visual merchandising to align with brand aesthetics and seasonal guidelines.
Conduct regular audits for hygiene, stock, security, and compliance.
2. Sales & Performance Management
Drive category-wise sales performance and meet or exceed monthly revenue targets.
Track KPIs such as conversion rate, average ticket size, and walk-in trends to optimize performance.
Identify opportunities to improve customer retention and repeat business.
Collaborate with the merchandising team for stock planning and replenishment.
3. Team Leadership & Training
Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and support staff.
Conduct regular training and coaching sessions to enhance product knowledge and customer service skills.
Facilitate career development plans and monitor individual and team performance.
4. Customer Experience Excellence
Ensure each customer interaction reflects the luxury positioning of the brand.
Handle escalated customer complaints with empathy and professionalism.
Promote a Customer First culture within the team.
Leverage feedback mechanisms and reviews to improve store satisfaction scores.
5. Inventory & Loss Prevention
Monitor daily opening and closing stock balances; ensure accuracy in reporting.
Liaise with vendors and procurement to ensure stock availability and minimize dead stock.
Implement loss prevention measures and train staff on safety protocols.
Maintain locker security and supervise daily stock transfers.

Key Skills & Competencies
Strong leadership and team management abilities
Passion for luxury retail and customer service excellence
Knowledge of jewellery (diamonds, gold, precious stones) is preferred
Sound analytical skills with a strong understanding of KPIs and business metrics
High attention to detail and organizational skills
Strong interpersonal, communication, and problem-solving capabilities
Proficiency with POS and inventory software systems

Qualifications & Experience
Bachelor s degree (preferred: retail management, business, or related)
Minimum 5 years of retail experience, with at least 2-3 years in a managerial role (preferably in luxury retail or jewellery)
Fluent in English and local language (Kannada for Bengaluru / Hindi for Delhi)
Willingness to work weekends, holidays, and extended hours when required