Job Description

• We are currently looking for a highly organized and customer-focused Service Delivery Specialist to join our team
• The Service Delivery Specialist will play a crucial role in ensuring the smooth delivery of services to our clients
• If you have strong organizational skills, excellent communication abilities, and a commitment to providing exceptional service, we encourage you to apply for this position

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients
• Act as the primary point of contact for service-related inquiries, issues, and escalations
• Service Delivery: Oversee the end-to-end delivery of services to clients
• Ensure that services are delivered according to agreed-upon service level agreements (SLAs) and meet quality standards
• Collaboration with Internal Teams: Work closely with internal teams, including sales, operations, and technical support, to coordinate and deliver services effectively
• Communicate client needs and expectations internally
• Client Onboarding: Facilitate the onboarding process for new clients
• Gather requirements, coordinate setup activities, and ensure a smooth transition into service delivery
• Issue Resolution: Address and resolve client issues and concerns promptly
• Collaborate with internal teams to identify root causes and implement corrective actions
• Service Improvement: Continuously assess and improve service delivery processes
• Identify opportunities for efficiency enhancements and contribute to process optimization
• Performance Monitoring: Monitor and report on key performance indicators (KPIs) related to service delivery
• Provide regular updates to management and clients on service performance
• Documentation: Maintain accurate and up-to-date documentation related to client interactions, service agreements, and issue resolution
• Ensure compliance with documentation standards
• Training and Education: Provide clients with information and training on our services
• Keep clients informed about new features, upgrades, and best practices
• Customer Feedback: Gather client feedback on services and incorporate feedback into continuous improvement initiatives
• Conduct client satisfaction surveys and analyze results

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Education