Food And Beverage Manager

Job Description

Role & responsibilities

Manage all outsourced vendors and their staff at site
Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences.
Help plan and approve marketing promotion activities for the food and beverage outlets.
Assistin planning and implementingprocedures for special club events and banquet functions.
Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
Address member and guest complaints and ensure that appropriate corrective actions are taken.
Develop new and innovative ways in which to stimulate member activities and participation in Club events.
Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
Ensure a safe working environment for all employees.
Review financial reports and statements to determine how Operations is performing against budgets
Tours clubhouses and sales Centre on a daily basis speaking with employees, customers and residents to understand needs and assess operational opportunities.
Security and safety of all residents and associates
Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
Demonstrates urgency in response and handling of customer problems and complaints
Strive to improve service performance.