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Manager-Process Governance-Credit CARD-Marketing HO

Kotak Life Insurance

Posted On: 2025-08-22 20:57:16
Openings: 10
Applicants: 0

Job Description

About The Role

Credit Card Process Manager Marketing HO

Department Credit Card Products Location Infiniti IT park Reporting Relationship Position Grade Senior Manager

Job Role

Process designing for Credit Cards covering key aspects of Process Workflows (Digital / Physical), Compliance, Risk, Legal, Ops, Customer Experience, etc.

Creating and documenting SOPs/Process notes of various Credit Card processes with clear defined roles and responsibilities to promote efficient implementation.

Ability to think through end to end process at various touchpoints such as online channels, partners, Branches, Call center etc.

Review processes in light of Fraud and Risk raised by RCU and ORM.

Identification of Risks and Regulatory breach on cards processes and provide solution to mitigate risks and control reports to minimize process lapses.

Monitor and govern if the defined processes are being executed from time to time, including regulatory changes

In-depth understanding of KYC and Other Regulatory Guidelines.

Providing tailor made solution to Product / Operations for specific business requirement.

Ideate & suggest Product and Operations with end to end execution of a Process / Digital Journey"™s / new initiatives / features etc.

Ensuring the Digital Journey controls and logics is in line with defined Process, Regulation and Risk perspective

Responsible for the documentation of Business Processes, workflows.

Publish MIS and Reports

Job Requirement

Graduate/Post-Graduate with at least 5 to 6 years of experience in Business Processes

In-depth knowledge of Credit Cards business

Knowledge of Regulatory requirements and market competition/intelligence will be an added advantage.

Excellent communication skills Verbal & Written