Calling Process
Acme Services
- Posted On: 2025-08-22 20:53:40
- Openings: 10
- Applicants: 0
Job Description
Handling incoming outgoing calls and respond to customers emails
Manage and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Manage and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Standard operating procedures
Customer complaints
Management
Research
Call processing
Complaints
Calling
procedures
Contact Details
Acme Services
+91 987654567
info@acme-services.in
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