Job Description

ST Courier is looking for Executive - Customer Support to join our dynamic team and embark on a rewarding career journey. Team Leadership: Leading and managing a team of customer support representatives, setting performance goals, providing guidance, and conducting regular coaching and training. Customer Relationship Management: Building strong relationships with customers, addressing their inquiries, concerns, and feedback, and ensuring prompt and effective issue resolution. Service Quality: Monitoring and maintaining high service quality standards, ensuring that customer interactions are handled professionally, courteously, and in line with company policies. Strategic Planning: Developing strategies and initiatives to enhance the overall customer support experience, streamline processes, and improve efficiency. Performance Metrics: Tracking and analyzing key performance indicators (KPIs) related to customer support, such as response times, resolution rates, customer satisfaction scores, and more. Process Improvement: Identifying opportunities for process improvement within the customer support workflow and implementing changes to enhance operational efficiency. Training and Development: Providing ongoing training and professional development opportunities for customer support staff to improve their skills and knowledge.

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