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Front Office Executive

Asian Heart Institute

Posted On: 2026-09-11 19:14:12
Openings: 10
Applicants: 0

Job Description

As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.

Responsibilities

Patient Admission: Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.
Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and escalate issues as necessary.
Daily Reports: Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
Human Resources Responsibilities: Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover.
Customer Service: Provide efficient, friendly service, resolve patient interactions positively, respect and treat patients and colleagues with sensitivity and transparency, and ensure no patient waits more than 15 minutes.
Other Duties: Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.

Qualifications:

Graduate of any discipline, preferably with customer relations or hospitality qualifications.
1-3 years of experience in customer relations in healthcare or hospitality.