Job Description

Front Desk & Guest Experience

Be the first point of contact for guests, investors, founders, and vendorsdelivering a polished, professional, and warm reception at all times

Manage appointment scheduling, visitor logs, ID protocols, and coordination with internal teams for guest meetings

Ensure front office spaces are always pristine, stocked, and presentableincluding waiting lounges and reception counters

Handle incoming calls, messages, and emails with clarity, speed, and discretion

Office & Facility Operations

Own the daily functioning of the workspaceoverseeing everything from air conditioning to lighting, common areas to boardrooms

Maintain a proactive calendar for maintenance, deep cleaning, fumigation, and system checks to avoid reactive fixes

Monitor safety and security protocols, liaising with building management and internal operations

Track and restock essential office supplies, pantry items, stationery, and hygiene products on a rotating cycle

Vendor & Contract Oversight

Identify, evaluate, and manage vendor relationships across housekeeping, security, catering, and office services

Negotiate service contracts, track expiration/renewals, and raise red flags on underperformance or SLA breaches

Ensure seamless coordination with food vendors for office meals, events, or celebrations

Maintain digital records of agreements, invoices, payments, and service performance

Travel, Bookings & Event Logistics

Manage domestic and international travel bookings for leadership, including flights, hotels, cabs, and visa appointments

Oversee logistics for team offsites, investor meetings, internal celebrations, and vendor visitsowning venue, F&B, setup, and flow

Prepare travel itineraries, event schedules, and coordinate minute-by-minute logistics when needed

Staff Supervision & Housekeeping

Supervise a team of housekeeping and pantry staffensuring five-star cleanliness and service at all times

Conduct daily walk-throughs of office spaces to ensure hygiene, orderliness, and presentation readiness

Monitor housekeeping attendance, task delegation, and quality control

Train support staff on workplace etiquette, guest sensitivity, and service discipline

Administration & Reporting

Maintain structured records of all expenses, vendor payments, bookings, and purchases

Track monthly budgets for office operations, flagging anomalies or excessive costs in real-time

Prepare quarterly summaries of operational efficiency, visitor metrics, service SLAs, and cost optimization suggestions

Coordinate with finance and admin teams on all documentation and reimbursements

Who You Are

Bachelors degree in any discipline; hospitality or management background preferred

Minimum 4-5 years of professional experience in office management, front desk operations, or administrative support

Prior exposure to high-touch guest-facing rolespreferably in hospitality, venture capital, consulting, or high-growth startups

Polished in demeanor, fluent in English, and able to communicate professionally across internal and external stakeholders

Adept at juggling multiple priorities while maintaining composure and service quality

High sense of ownership, discretion, and pride in running a smooth and well-functioning office

More Info

Education