Job Description

THE ROLE IN ONE LINE

• You run a city or sub-regional cluster of Operations multiple Senior Managers, 12-20 active projects, 40-60 Cr portfolio.
• You build the operating system that keeps it from collapsing under its own weight.

WHAT YOU WILL OWN

• Cluster delivery full P&L, schedule, quality, and client outcomes for your geography
• Senior Manager development build the layer below you; identify and grow next-level leaders
• Capacity planning anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand
• Vendor ecosystem strategic partnerships at city level; rate cards; master service agreements
• Top-account ownership the top 3-5 clients in your geography are your direct accountability
• Cross-functional alignment work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance
• Process and system build codify what works; push back what does not; help build the Operations playbook
• Talent pipeline active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers

WHAT WE NEED FROM YOU

Must-Haves

• 8+ years in commercial fit-out or adjacent industries (FLEXIBLE)
• Has led a team of 30+ across multiple layers PMs, SPMs, Sr Managers
• Has owned a multi-city or large-city portfolio of 30 Cr+ in value
• Demonstrated process build has codified an Operations playbook somewhere before
• Senior client management at CXO level
• Strong commercial acumen margin protection, billing discipline, cashflow awareness
• High-judgement decision-making pattern recognition across many projects

Good to Have

• MBA from a premier institute (especially for FLEXIBLE candidates)
• Experience scaling a delivery function in a high-growth environment
• Exposure across sub-segments offices, retail, hospitality, managed workspaces
• Track record of building leadership benches at the Sr Manager layer

WHAT MAKES THIS ROLE HARD

• You are the senior layer where the company expects predictability. Your sites will still have surprises but your weekly review with senior leadership cannot. The craft is to engineer enough margin (in time, money, and bandwidth) that surprises are absorbed inside your cluster without becoming escalations upward.

More Info

Education