Job Description

Responsibilities

A. Colocation Operations Management

• Manage end-to-end operations of the colocation data center facility.
• Ensure 24x7 uptime and operational continuity for power, cooling, network, and security.
• Oversee space, power, and rack allocations based on business needs and customer requirements.
• Monitor environmental controls, load distribution, and facility health via DCIM tools.

B. Customer & Stakeholder Management

• Serve as the primary point of contact for colocation customers.
• Coordinate access, change requests, and service tickets through ITSM platforms.
• Support customer onboarding, audits, compliance visits, and capacity expansions.

C. Infrastructure Management

• Oversee maintenance of electrical, mechanical, and IT infrastructure:
• UPS systems, generators, transformers
• Precision cooling systems
• Fire detection & suppression systems
• Structured cabling & network connections
• Ensure preventive and corrective maintenance is carried out on schedule.

D. Vendor & Partner Management

• Work closely with vendors, OEMs, facility teams, and service providers.
• Ensure adherence to SLAs and verify completion of contracted services.
• Review vendor performance and recommend improvements.

E. Compliance, Security & Audit Readiness

• Ensure facility compliance with certifications such as ISO 27001, ISO 20000, SOC2, TIA-942, Uptime Tier standards.
• Maintain strict adherence to physical security protocols and access management.
• Facilitate internal and external audits.

F. Capacity, Reporting & Documentation

• Track and manage capacity for space, power, and cooling.
• Prepare dashboards, utilization reports, and incident summaries.
• Maintain accurate documentation including diagrams, SOPs, MOPs, and EOPs.

Experience & Education

• Bachelors degree in engineering (Electrical, Mechanical, Electronics, or equivalent).
• 5–12 years of data center or mission-critical facility operations experience; minimum 3+ years managing a colocation environment.
• Strong understanding of:
• Power and cooling systems
• Data center facility standards
• Cabling, networking basics, rack management
• DCIM and ITSM toolsRole & responsibilities

Preferred candidate profile

Only Date center candidates Preferred.

More Info

Education