Job Description

About the Role

The Chief Executive Officer (CEO) will provide strategic leadership and overall management of the organization, driving sustainable business growth, profitability, and operational excellence. The CEO will oversee all aspects of the business, including venue operations, event management, sales, marketing, finance, customer experience, and people management.

This role demands a commercially driven, entrepreneurial leader who can develop long-term business strategies while remaining actively involved in execution. The CEO will work closely with the Board of Directors and Promoters to position the organization as a premier destination for entertainment, corporate events, exhibitions, weddings, social celebrations, and experiential events.

Key Responsibilities

Strategic Leadership

• Define and execute the company's long-term vision, strategic roadmap, and annual business plans.
• Identify new business opportunities, market expansion strategies, and revenue streams.
• Drive organizational growth through innovation, business transformation, and operational excellence.
• Develop scalable business models to support sustainable expansion.
• Present strategic recommendations and business performance updates to the Board.

Revenue Growth & Business Development

• Own the overall Profit & Loss (P&L), revenue, EBITDA, and profitability targets.
• Maximize venue occupancy and event bookings across all business segments.
• Build strategic relationships with corporate clients, event organizers, wedding planners, entertainment companies, agencies, sponsors, and partners.
• Develop long-term commercial partnerships that generate recurring revenue.
• Monitor sales performance, pipeline conversion, customer acquisition, and business growth.

Operations & Event Management

• Ensure seamless execution of all events while maintaining exceptional service standards.
• Oversee venue operations, event planning, logistics, vendor management, and service delivery.
• Establish Standard Operating Procedures (SOPs), quality standards, and operational controls.
• Improve efficiency through process optimization and technology adoption.
• Lead risk management, crisis response planning, and business continuity initiatives.

Brand & Customer Experience

• Strengthen the organization's brand positioning within the events and entertainment industry.
• Drive customer satisfaction, loyalty, and repeat business.
• Develop customer-centric initiatives based on market feedback and service analytics.
• Build strategic sponsorships and brand collaborations.
• Represent the organization at industry forums, networking events, and client engagements.

Financial Management

• Lead budgeting, financial planning, forecasting, and cash flow management.
• Ensure financial discipline, cost optimization, and profitability improvement.
• Monitor key financial indicators and operational KPIs.
• Ensure compliance with statutory, taxation, audit, and corporate governance requirements.
• Drive data-driven decision-making across all business functions.

Leadership & People Development

• Build, mentor, and lead a high-performing leadership team.
• Foster a culture of accountability, collaboration, innovation, and customer excellence.
• Develop performance management systems aligned with organizational goals.
• Drive employee engagement, leadership development, succession planning, and talent retention.
• Lead a lean workforce of approximately 70 employees while promoting continuous improvement.

Governance & Stakeholder Management

• Maintain strong relationships with the Board, Promoters, investors, government authorities, regulatory bodies, and strategic partners.
• Ensure adherence to all legal, regulatory, and corporate governance standards.
• Represent the organization with media, clients, sponsors, investors, and industry stakeholders.
• Build the company's reputation as a leading events and entertainment destination.

Key Performance Indicators (KPIs)

Financial

• Revenue Growth
• EBITDA Growth
• Profitability
• Cash Flow Performance
• Budget Adherence

Commercial

• Venue Occupancy Rate
• Event Booking Growth
• Customer Acquisition
• Repeat Business
• Strategic Partnerships
• Sponsorship Revenue

Operations

• Event Delivery Excellence
• Customer Satisfaction Score (CSAT)
• Net Promoter Score (NPS)
• Operational Efficiency
• Vendor Performance
• Service Quality Standards

People

• Employee Engagement
• Leadership Development
• Talent Retention
• Productivity Improvement
• Performance Management

Preferred Candidate Profile

• MBA or equivalent postgraduate qualification from a reputed institution (preferred).
• 15-20+ years of senior leadership experience with at least 8-10 years in executive management roles.
• Proven leadership experience in hospitality, entertainment, venue management, event management, experiential marketing, luxury services, or related industries.
• Strong track record of scaling businesses, driving revenue growth, and improving profitability.
• Extensive experience managing full P&L responsibility, budgeting, and financial planning.
• Demonstrated expertise in strategic planning, business transformation, operational excellence, governance, customer experience, and stakeholder management.
• Strong commercial acumen with exceptional negotiation, networking, and partnership-building skills.
• Inspirational leader with the ability to build high-performing teams and drive organizational culture.

Key Competencies

• Strategic Leadership
• Business Growth & Commercial Acumen
• P&L Management
• Revenue Optimization
• Business Development
• Event & Venue Operations
• Financial Planning & Budgeting
• Customer Experience Management
• Stakeholder & Investor Relations
• Governance & Compliance
• Change Management
• Team Leadership & Talent Development
• Negotiation & Relationship Management
• Decision-Making & Problem Solving
• Innovation & Business Transformation

Ideal Candidate

We are seeking a visionary and entrepreneurial CEO with the ability to transform the organization into a market-leading events and entertainment destination. The ideal candidate will possess strong commercial instincts, a proven ability to scale businesses, establish strategic partnerships, maximize venue utilization, drive sustainable profitability, and build a high-performance culture while maintaining operational excellence. They should be equally comfortable shaping long-term strategy and engaging directly with marquee clients, promoters, sponsors, event organizers, and key stakeholders to accelerate business growth.

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