Customer Support Executive
TP
- Posted On: 2026-06-08 18:14:15
- Openings: 10
- Applicants: 0
Job Description
Customer Support Executive (Voice Process)
Location: Thane
Process: Personal Systems (PS) Voice Support
Industry: IT / Technical Support
Role Overview
We are hiring Customer Support Executives to handle voice-based technical support for domestic customers. The role involves assisting users with queries related to personal systems and providing troubleshooting solutions.
Key Responsibilities
- Handle inbound customer calls related to personal systems
- Diagnose and troubleshoot technical issues efficiently
- Provide step-by-step solutions and guidance to customers
- Ensure high levels of customer satisfaction through effective communication
- Maintain accurate records of customer interactions
Job Details
- Line of Business (LOB): PC (Personal Systems)
- Work Type: B&M (Work from Office)
- Compensation
- CTC: 21,000 take-home per month
- Performance Bonus: 18,000
Work Schedule
- Working Days: 6 days a week
- Weekly Off: 1 rotational off
- Shift Timing: Between 9:00 AM 9:00 PM (Any 9-hour shift)
Eligibility Criteria
- Good communication skills in English and regional language (as applicable)
- Comfortable working in a voice process environment
- Basic knowledge of computers and troubleshooting
Assessment Criteria
- AMCAT Assessment
- SVAR Score: Minimum 44
- Typing Speed: 25 WPM with 90% accuracy
Interested Candidates can share Resume/CV at:
Kanika Bedi
9911179666 | kanika.bedi@teleperformance.com
More Info
Education
Any Graduate
Not Disclosed
Required Skills
It Helpdesk
Troubleshooting
Technical Helpdesk
L1 Support
International Technical Support
Windows Troubleshooting
IT Support
Helpdesk
Contact Details
TP
+91 987654567
tplink@finnpartners.com
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