Job Description

Job Description
Documentation Specialist
This?is?Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid
The solutions our people build today power the growth of millions of businesses tomorrow
From your local coffee shop to unicorns and international banks
From San Francisco to Auckland
We are in every corner of the world, in every part of commerce
And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers
Together, we shape the evolution
Position Overview
As a Documentation Specialist, you play a pivotal role in ensuring that there is process documentation and work instructions in place, and that they are up to date
Responsibilities
You work closely with colleagues within Risk Operations and other business stakeholders to understand their needs, objectives, and challenges
This includes the following key responsibilities:
Support with defining strategy and structure for storing and working with process documentation and work instructions within Risk Operations
Support with collecting all existing process documentation and migrating it to a new knowledge hub
Create work instructions for new tools and operational ways of working
Write user-friendly content that meets the needs of the target audience, turning complex subjects into a language that is easily understood
Work collaboratively with the Risk Ops teams to standardize documentation and work instructions across teams
Gather information from subject-matter experts and develop and write work instructions and process documentation
Be a collaborative team player environment, ensuring that we are working effectively together
What We Are Looking For
Bachelor's degree in business administration, finance, or a related field
Experience in technical writing, and experience in risk management is a plus
Strong analytical, problem-solving, and critical-thinking skills
Experience in writing documentation and procedure or manuals for various audiences
Superb written communication skills in English, with a keen eye for detail
Ability to work independently in a fast-paced environment and manage multiple tasks and lead cross-functional teams in a dynamic environment
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