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Senior Process Manager

eClerx

Posted On: 2026-03-23 16:28:51
Openings: 10
Applicants: 0

Job Description

Minimum 7-8 years of relevant work experience
•    Proficient in MS-Office applications with good knowledge of Excel, Power point, SQL
•    Strategic thinker with excellent communication & presentation skills
•    Experience in quantitative and qualitative research
•    Strong analytical skills with ability to leverage data to share insights
•    Familiar with putting together data from multiple sources to tell a story
•    Strong knowledge of business visualization tools such as PowerBI
•    Knowledge of eCommerce industry.
Understand customer requirements, detailed technical design, effort & feasibility of implementation

Ability to independently execute pilot projects from scoping, data analysis & insights generation
Provide consultative assistance to the team. Design competitive intelligence framework
Analyzing large volume of data to generate meaningful analyses and insights
Share insights, recommendations through reports, dashboards, and presentations that will address client business needs, with a focus on e-commerce and digital marketing
Research and share findings on competitor’s strengths & weaknesses. Make recommendations on improving client product offering, pricing, promotion & marketing strategy
Understanding of digital shelf analytics. Ability to provide recommendation on digital shelf optimization
Assist senior managers to evaluate client requirements for new projects, assess implementation options & ensure quality delivery
Plan regular connect with clients (conference calls, emails) & account managers to discuss process challenges, issues & action items