Job Description

Key Responsibilities

• Data Collection & Management
  
• Collect, clean, and validate data from multiple sources (patient surveys, TrackCare/HIS, feedback forms, billing, etc.).
  
• Ensure accuracy and consistency in patient experience data.
  
• Data Analysis & Insights
  
• Perform quantitative and qualitative analysis on patient satisfaction, service utilization, turnaround time (TAT), complaints, and grievances.
  
• Track key performance indicators (KPIs) related to patient care and service quality.
  
• Identify patterns, trends, and root causes for patient dissatisfaction.
  
• Reporting & Visualization
  
• Develop dashboards, MIS reports, and presentations for hospital leadership and PCE team.
  
• Prepare daily/weekly/monthly reports on patient experience metrics.
  
• Use visualization tools (Excel, Power BI, Tableau, etc.) to present insights in a clear and actionable manner.
  
• Collaboration & Support
  
• Work closely with PCCs (Patient Care Coordinators), PCAs, GREs (Guest Relations Executives), Nursing, Billing, and Clinical teams to align insights with operational improvements.
  
• Support audits, quality checks, and patient feedback projects.
  
• Participate in process improvement initiatives to enhance patient satisfaction.
  

Skills & Competencies

• Strong knowledge of Excel (pivot tables, VLOOKUP, dashboards).
  
• Experience in SQL, Python, R (preferred but not mandatory for fresher level).
  
• Exposure to data visualization tools (Power BI, Tableau, or equivalent).
  
• Strong analytical and problem-solving skills.
  
• Good communication skills to explain insights to non-technical stakeholders.
  
• Patient-centric mindset with focus on quality and service improvement.
  

Qualifications

• Graduate/Postgraduate in Statistics, Mathematics, Computer Science, Data Science, Healthcare Analytics, or related field.
  
• 0.6 2 years of experience in data analytics, preferably in healthcare/hospital domain.
  

More Info

Education