1. Key Result Areas Organization process Key contributions Frequency Training Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. Daily / Monthly MIS Prepare the Quality MIS Ensure the MIS is published to the relevant stakeholders on time. Daily/ Weekly/ Monthly Others Assist in preparation of process notes or system requirements Projects to improve overall lead quality Skills Required Technical Good knowledge of MS Office/MS Excel Behavioral
   Essential
   Desired
   Interpersonal skills
   Communication skills
   Creative thinking skills
   Supervising/Leadership skills
   Teamwork Skills
   Influencing skills Relationship Building skills Decision making skills Advance Excel skills Incumbent Characteristics Essential Desired Qualification Graduation Post-Graduation Experience At least 2-3 years of experience in Insurance call center industry in Sales, Quality & Training process. Any industry Disclaimer :
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Required Skills